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Showing 1 to 20 of 808 News Items
 | Marchex Adds ‘Call Mining' to Call Center SolutionSeattle, September 1, 2010 -— Call advertising company Marchex Inc. has updated its telephone call-analytics solution, adding speech transcription as well as search and data-mining technology, to optimize cross-channel...Date and Time Posted: September 2, 2010 7:13:00 AM EST
| | Hundreds Show For Sprint Call Center Job FairENGLEWOOD, Colo., August 31, 2010 -― Good news on the Colorado job front. Sprint is hiring up to 100 people for its call center in Englewood.
The company held a job fair on Tuesday. More than 800 people showed up looking for a...Date and Time Posted: September 2, 2010 7:11:00 AM EST
| | Trip Mate Selects Cosentry to Provide Redundant KC Data Center, Call CenterTrip Mate, Inc., the leading partner that travel professionals turn to for high-quality travel protection and services, has partnered with CoSentry to provide redundant Data Center and Call Center facilities and services. Headquartered in Kansas...Date and Time Posted: September 2, 2010 7:07:00 AM EST
| | U.K. Auto Insurer to Expand N.S. Call CentreCall centre has 260 workers
September 1, 2010 -- One of the world’s fastest-growing automobile insurance companies wants to add about 90 people to its Halifax workforce before Christmas.
"We’re recruiting non-stop in...Date and Time Posted: September 2, 2010 7:04:00 AM EST
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| | TCN Releases SoftPhone: Complete Call Center Technology Now AvailableTCN’s full Virtual Call Center suite of products to contact customers – without having to purchase a single phone or to engage a telco provider.
St. George, UT, September 1, 2010 -- TCN, Inc. today released next-generation call...Date and Time Posted: September 2, 2010 6:57:00 AM EST
| | Calabrio Workforce Management Now Compliant with Avaya NESAllows contact centers to easily balance excellent service with improved efficiency and lower human capital costs
MINNEAPOLIS, August 31, 2010 -- Calabrio, Inc., a leading provider of customer interaction and contact center management...Date and Time Posted: September 2, 2010 6:54:00 AM EST
| | TCS Bags £250m Deal with Unisys Insurance Unit BuySeptember 2, 2010 -- The acquisition of Unisys Corporation’s insurance business, Unisys Insurance Services Ltd (UISL), by Tata Consultancy Services’ UK subsidiary Diligenta could help India’s largest IT firm’s revenue from...Date and Time Posted: September 2, 2010 6:47:00 AM EST
| | The Top Five Banks for Customer ServiceSeptember 1, 2010 -- Banks are not enjoying the best of summers. Reports have streamed in over the last few months lambasting them for poor service and glaring errors.
Santander is one of those singled out for a particular mauling, with...Date and Time Posted: September 2, 2010 6:40:00 AM EST
| | Liverpool Direct to Represent UK at World AwardsAugust 31, 2010 -- Liverpool Direct Limited, the city council's joint venture partnership with BT, is delighted to announce that Louise Gray, Head of Public Access Service, has been named as 2010 Industry Champion and will go on to represent the UK...Date and Time Posted: September 2, 2010 6:37:00 AM EST
| | Fight for Barrow Call Centre JobsSeptember 1, 2010 -- A DEVELOPMENT agency fighting to save 52 Barrow jobs believes the town’s geographical remoteness figured in BT’s decision to shut a directory inquiries centre.
The 118 500 centre in the telephone exchange next...Date and Time Posted: September 2, 2010 6:33:00 AM EST
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| | Traffic Police Wants GPS in Call Centre CabsAugust 31, 2010 -- The Delhi Traffic Police on Tuesday instructed all the call centre cab operators to install Global Positioning System (GPS) in their cabs so that their movements can be tracked. This is for the first time the traffic police have...Date and Time Posted: September 2, 2010 6:24:00 AM EST
| | Essar Group Successfully Closes Acquisition of AGC NetworksMUMBAI, September 1, 2010 -- The Shashi Ruia-led diversified Essar Group today said it has successfully completed the acquisition of AGC Networks, including closure of the offer representing 20 per cent of AGC Networks' outstanding...Date and Time Posted: September 2, 2010 6:19:00 AM EST
| | Rainmaker Systems to Double its Philippine EmployeesSeptember 1, 2010 -- Nasdaq-listed Rainmaker Systems Inc. will double the number of its Philippine workers by hiring some 1,000 employees in the next 12 months.
"We've indicated that we expect to double our current population in the...Date and Time Posted: September 2, 2010 6:12:00 AM EST
| | Teleperformance Acquires beCogent in the United KingdomParis, Aug 2010 -- Teleperformance, the world leader in the outsourced contact center market, announced today the acquisition of 100% of the equity of UK-based beCogent.
Based in Scotland, beCogent has recognized expertise and deep...Date and Time Posted: September 1, 2010 10:34:00 AM EST
| | VoltDelta Hosted Infrastructure TL9000 Release 5 CertifiedIndependent audit re-certifies VoltDelta's Service Provider Solutions Quality Management Systems
BLUE BELL, Pa., Aug 31, 2010 -- VoltDelta Service Provider Solutions, part of Volt Information Sciences, a leading provider of virtual...Date and Time Posted: September 1, 2010 10:30:00 AM EST
| | Queplix Appoints Michael Zuckerman as Chief Marketing OfficerEnterprise Data Virtualization Leader Adds Senior Marketing Executive as Company Prepares for Growth
SUNNYVALE, Calif., Aug 31, 2010 -- Queplix Corp., the leader in enterprise data virtualization, today announced that it has appointed...Date and Time Posted: September 1, 2010 10:27:00 AM EST
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| | ACS to Expand in Lexington, Add 700 Jobs$10-an-hour entry-level positions;company employs about 2,000 in city
August 31, 2010 -- ACS announced Monday that the international company is expanding to its fifth location in Lexington, with 700 new call-center jobs.
About 200 jobs...Date and Time Posted: September 1, 2010 10:21:00 AM EST
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